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**Security & Continuity**
– Antivirus / EDR deployment and monitoring
– Multi-factor authentication (MFA) enforcement
– Firewall configuration and network segmentation
– Data backup and recovery planning
– Security awareness training for staff
– Compliance readiness (HIPAA, PCI, SOC 2)

**Operations & Efficiency**
– Workflow automation (Microsoft Power Automate, Zapier, etc.)
– Shared workspace design and permissions structure
– Cloud file organization and SOP development
– Integration of business apps and data flows
– Technology cost optimization and license audits

**Advisory (Strategy & Roadmap)**
– IT strategy and roadmap development
– Technology budgeting and lifecycle planning
– Vendor and software evaluation
– Risk assessment and mitigation planning
– Policy and governance framework creation
– Executive / vCIO consulting sessions

**Support (Helpdesk & Maintenance)**
– Remote and on-site technical support
– System monitoring and proactive maintenance
– Patch management and updates
– Troubleshooting for devices, printers, and networks
– End-user onboarding / offboarding assistance
– Priority response for critical issues